Reference

Terms Conditions at cb999

When you open an account with cb999, you're agreeing to the rules that keep your wallet, bets and withdrawals secure.

Account SecurityPayment RulesWithdrawal PolicyData ProtectionSupport Channels
cb999 Terms Conditions at cb999
HELP AND CLARITY

Get Answers About Your Account

Live Chat Open your account and find the chat icon in the corner. Our team answers questions about deposits, withdrawals, game rules and your wallet status during operating hours.
Email Support Send account or payment questions to our support inbox. Include your username and the issue; we'll respond within one business day with a clear answer.
Account Settings Update your payment methods, email, phone number and contact preferences directly in your account dashboard. Changes take effect immediately.
YOUR DATA AND SAFETY

How We Protect Your Information

Account Verification

When you deposit or request a withdrawal, we verify your identity and payment method to prevent fraud. Your bank details and wallet credentials are encrypted and never shared with third parties.

Cookie and Tracking

We use cookies to remember your login, track your gameplay session and show you relevant promotions. You can adjust cookie settings in your browser; blocking some cookies may affect how the platform works.

Data Retention

Your account, payment history and betting records are kept as long as your account is active. After account closure, we keep records for the period required by local regulation, then securely delete them.

Deposit and Withdrawal Records

Every JazzCash, Easypaisa, Raast and Bank Transfer transaction is logged in your wallet. You can view your full history anytime; disputes are handled through our support team.

Responsible Play Information

If you want to pause your account or set limits on your spending, contact support. We respect your choices and help you stay in control of your gaming.

Request Your Data

You can ask for a copy of your personal data or request deletion where applicable. Email support with your request; we'll respond with your information or explain any legal hold.

What You Need to Know

You must be of legal age and eligible under local law where you live. When you register, you confirm you meet these requirements. Access depends on your region and local regulations; we accept accounts from eligible Pakistan areas.

When you deposit through any of these methods, you're transferring money to your account wallet. The transfer is instant or near-instant; the wallet balance updates immediately. You're responsible for ensuring the payment details are correct. Disputes or failed transfers are handled with your bank and our support team.

You can request a withdrawal of your account balance at any time, subject to any pending verification. Withdrawals go back to the payment method you used to deposit. Processing time depends on your bank; we process requests around the clock, but banks may take additional time to clear funds.

Yes. You can update your profile details, payment methods and email anytime in account settings. To close your account permanently, contact support; we'll walk you through the process and handle any remaining balance.

Use the password reset link on the login page to regain access. If you suspect unauthorized access, contact support immediately. Never share your login details or one-time codes with anyone, including cb999 staff.

If you believe a bet was settled incorrectly or a payout didn't reflect your account balance, email support with your username and the details. We review the transaction and respond with a clear explanation or correction within one business day.

No. Your account data, payment history and personal details are kept confidential. We share information only with our payment processors to complete deposits and withdrawals, and only where required by law.